Juniper Bags and Soft Furnishings Privacy Policy and Collection Notice
Updated 30 May 2018
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services, in person at a retail event, via my website (hosted by Weebly), Paypal, Izettle, Facebook, Instagram, Twitter or Pinterest, by email or telephone or any other manner.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, or any third party services you access through Etsy, Weebly, Facebook, Paypal, Izettle, Instagram, Twitter or Pinterest. You can reference the privacy policies of third parties to learn more about their privacy practices.
Information I Collect
To fulfil your order, you must provide me with certain information (which you may authorise Etsy, Izettle or Paypal to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Cookies on My Website
My website www.juniperbags.co.uk may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address. This is only collected if you submit it on a contact form.
In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the website, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the website, to maintain the quality of the website, to provide general statistics regarding use of the website and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. My website may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the website may not work properly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, and will only share the information necessary, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my business, such as delivery companies, Card processors, email and website hosts. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- I use Royal Mail to process delivery details and as such may share information with Royal Mail necessary to deliver your order.
- I use Izettle to process card payments in person at retail events and as such may share information with Izettle necessary for you to complete your purchase and receive a receipt.
- I use Paypal to invoice customers who contact me directly to place orders and as such may share information with Paypal necessary to complete your order and payment.
- I use Weebly to host my website.
- My email provider is BT Internet (fulfilled by Yahoo).
- Please refer to these third parties for their Privacy Policies.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations (such as UK tax records), to resolve disputes, and to enforce my agreements. I generally keep your data for the maximum of 7 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer. Paypal, Weebly and Yahoo are based in the USA and are Privacy Shield registered.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
For purposes of EU data protection law, I, Catherine Wood, am the data controller of your personal information. If you have any questions or concerns, you may contact me at juniperbags@btinternet.com. Alternately, you may write to me at:
Catherine Wood, 4, Bowen Gardens, Trevone, Padstow, Cornwall, PL28 8QD
Catherine Wood, trading as:
Juniper Bags and Soft Furnishings
Email: juniperbags@btinternet.com